Access All-in-ONE Shipping Solutions with ONE eCommerce and Live Chat

Dear Valued ONE Customers,

To ensure fast, efficient support for your shipping operations, we encourage you to utilize our digital services - ONE eCommerce and Live Chat - for the following inquiries:

Export Services

• Booking Release Status
• Draft B/L Requests
• Invoice Inquiries
• Special Cargo Approvals (DG / Stowage Status)
• Change Depo Requests
• Jakarta Counter Express Services

Import Services

• Notice of Arrival (NOA) / Vessel Schedules
• Berthing Locations
• Invoice Requests, Import Charges & Invoice Payer Name Inquiries
• eDO Release Requests
• B/L Type & B/L Date Inquiries
• Delivery Order (DO) Extension Requests
• Free Time Calculations
• Demurrage & Detention (D&D) Inquiries
• Inward Manifest
• Empty Depo Return Information

Submitting your requests through our digital channels enables seamless processing and quicker turnaround times.

Thank you for your continued partnership.

ONE remains committed to delivering comprehensive network coverage and greater service quality to our valued customers, reinforcing our dedication to being “Your Number ONE Shipping Partner.”