Requirement: Accurate Contract Numbers for Bookings & Shipping Instructions

Dear Valued ONE Customer,

At Ocean Network Express (ONE), we are constantly striving to streamline your shipping experience and ensure your cargo moves without delay.
To help us facilitate a seamless process, please provide the correct Contract Number in all Booking and Shipping Instruction (SI) submissions.

Why this matters:

• Avoid Delays: Accurate contract numbers facilitate instant validation and quicker processing.
• Prevent Cancellations: Incorrect Contract Numbers may lead to delays or cancellations of your Booking or SI.
• Prevent Billing Issues: Incorrect contract numbers lead to wrong rates and invoice disputes.

We encourage you to take full advantage of our ONE digital platform for a smoother, faster submission experience.
Thank you for your continued partnership and for doing business with us.

ONE remains committed to delivering comprehensive network coverage and greater service quality to our valued customers, reinforcing our dedication to being “Your Number ONE Shipping Partner.”