- ePayment FAQ
Q: Can I use the ePayment to pay for all of my bookings with ONE?
Yes, ePayment can be used to pay for all of ONE’s bookings, including ONE QUOTE bookings.
Q: How can I make payment using the ePayment?
For a step-by-step guideline, please refer to our ePayment user guide.
Q: Which payment modes are supported?
For Indonesia, payment is via bank transfer either by ATM, Online Banking or SKN/LLG, RTGS methods.
Q: I am having problems accessing the ePayment portal. What should I do?
Please try clearing your cache and cookies from the browser and try accessing the link again. However, if this method does not solve the problem, please contact us via "LIVE CHAT" during working hours
Q: I am having issues with the platform. Who should I contact?
If you are facing platform issues, such as not being able to process the BL/invoice or not receiving the notification after payment, please contact us by the email address shown in the “Contact Us” during working hours.
Q: AM I ONLY ABLE TO CREATE PAYMENT REGISTRATION ONE BY ONE?
No, you can create more than one "Registration Payment" at once by uploading the B/L or invoice numbers in a batch using our batch upload template. For details, please refer to our ePayment user guide.
Q: I paid to the wrong BL/invoice or paid the wrong amount. What should I do?
Please contact us by the email address shown in the “Contact Us” page during working hours.
Q: Is it secure to make payment via the ePayment portal?
Yes, it is 100% secure. When you click on ‘Proceed to Pay’, the system will open another browser with a transaction ID and the total amount. Payment Code will be expired after 3 minutes whereby another Payment Code will be generated again for security purposes.
Q: AFTER PAYMENT IS MADE, DO WE NEED TO SEND Proof of payment BY EMAIL to ONE?
No, Once payment is received in ONE bank account, system will send Official Receipt automatically as a proof of payment to the registered email address
Q: CAN PAYMENT BE MADE OTHER THAN IN IDR CURRENCY?
No, Payment can only be made in IDR currency